GoodGuys DirectWelcome to Good Guys Outlet Direct

At Good Guys Outlet, you will find great home appiances at the guranteed best prices.


Guide to Purchasing Discounted Appliances

1. Terminology

Brand New in Box

Products that are marked as "brand new in box" condition should be free of any cosmetic damages and should be sealed inside the original manufacturer's packaging.

Open Box

Products that are marked as "open box" condition should be free of any signs of usage from another consumer. "Open box" item sometimes still have original manufacturer's packaging with seal broken. Such item could also be missing the original packaging. Open box item make their way to our warehouse due to some minor box damages or cosmetic damages that are guranteed to not have any adverse effects on their performances.


Products that are marked as "refurbished" condition should be free of any malfunctions. "Refurbished" items are generally brought to our warehouse for resale due to non-fucntion related consmetic damages. Each unit in this category are bench tested and serviced by qualified technicians. The main difference between an "open box" item and a "refurbished" item is that a "refurbisehd" item might have been slightly used by another consumer. Purchasing a "refurbished" item from a reputable outlet mall could be the best way to save money. At Good Guy Direct, we gurantee all "refurbisehd" items with 30-day risk-free exhcange warranty plus 1 year in-home service warranty.


Products that are marked as "used" condition should be free of any malfunctions. "Used" items could show some signs of normal wear.


2. Warranty

Exchange Warranty

No matter how hard we try, the fact is that nothing is perfect and things break. Through our expeirences, we have learned that defective units tend to break down within the first two weeks of usage. In order to protect our customers from such defects, we cover such incidents with at least 30-days of exhcange warranty. This warranty includes all exchange costs. Your defective item with be replace with equivalent model depending on the availability of inventory at that point in time.

Free In-Home Service Warranty

We include free 1 year in-home service warranty with most of our products. This warranty covers 100% labor and parts for one year. If the appliance that you bought from us starts to malfunction, a team of professionals will be right at your door to service your appliance at your convenient time, guranteed.

Extended Warranty

Some of us require the most protection against unexpected events. Please inquire about our extended warranty service. We offer 2, 3, 4, or 5 year extended warranty for very affordable prices.


Good Guys Direct Brings You the Best Quality Home Appliances at the Lowest Possible Prices With 100% Satisfaction Guranteed Services.


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